Frequently Asked Questions
Everything you need to know about your order and the GIA world.
How long will it take for my order to be processed and shipped?
Orders are typically processed within 1-2 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for change of mind?
We offer returns for store credit within 30 days of purchase for full-priced items. All items must be in original condition with tags attached. Please note that sale items are final sale and cannot be returned.
How do I know what size to order?
Each product page includes a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tighter, body-con look.
Do you offer international shipping and who pays for duties?
Yes, we ship worldwide. For international orders, customers are responsible for any applicable import duties, taxes, and custom fees charged by your local government.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.